{"id":262,"date":"2018-06-06T20:08:20","date_gmt":"2018-06-06T20:08:20","guid":{"rendered":"https:\/\/minditconsulting.com\/english\/?page_id=262"},"modified":"2020-04-23T21:55:59","modified_gmt":"2020-04-23T21:55:59","slug":"how-do-i-access-the-service","status":"publish","type":"page","link":"https:\/\/minditconsulting.com\/english\/how-do-i-access-the-service\/","title":{"rendered":"How do I Access the service?"},"content":{"rendered":"<section class=\"cs-section cs-section-cover-bg\" style=\"background-image: url(https:\/\/minditconsulting.com\/english\/wp-content\/uploads\/2018\/06\/panel-azul-mind-it-consulting.png); background-repeat: no-repeat; background-position: 0% 100%;\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"cs-column-inner\">[vc_empty_space][vc_custom_heading source=\u00bbpost_title\u00bb font_container=\u00bbtag:h1|text_align:left|color:%23000000&#8243; use_theme_fonts=\u00bbyes\u00bb][vc_empty_space]<\/div><\/div><\/div><\/div><\/section><section class=\"cs-section\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"cs-column-inner\"><section class=\"cs-section\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-6\"><div class=\"cs-column-inner\"><div class=\"cs-column-text\"><p><span style=\"font-weight: 400;\">To Access the service you must follow these steps:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Send a contact note through the <\/span><a href=\"https:\/\/minditconsulting.com\/english\/contactenos\/\"><span style=\"font-weight: 400;\">\u201c<\/span><b>CONTACT US<\/b><span style=\"font-weight: 400;\">\u201c <\/span><\/a><span style=\"font-weight: 400;\">button<\/span><span style=\"font-weight: 400;\">, and one of our Coordinators will contact you shortly.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It is imperative that you write as much information in the case description as possible so we can understand the magnitude of the incident or requirement.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The Coordinator will assign a Technical Specialist who will enter to assess the case and determine whether we can help or not.\u00a0 For this, we will get in touch with you with the idea of clarifying any doubts.\u00a0 All this initial evaluation management will be performed at <\/span><b>NO COST<\/b><span style=\"font-weight: 400;\"> for you.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If the Technical Specialist determines that it is possible to proceed to solve the case because a problem has already been identified, at that moment, you will be asked if you wish to continue with the solution.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If you approve to continue, the Technical Specialist will continue its management towards the solution of the case\/incident.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"col-md-6\"><div class=\"cs-column-inner\"><div class=\"cs-column-text\"><ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The Coordinator of the Support Center will propose one of the plans, or a scheme payment plan will be defined which will be used to cover the costs of this intervention.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If you already have an open support contract (Plan) in which you still have hours remaining, these hours will be used to cover the support hours as far as possible (only up until it covers) <\/span><b>NOTE<\/b><span style=\"font-weight: 400;\">: The plan will behave as an Hour Bag.\u00a0 This will be consumed as it is used.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If you do not have an IT Emergency Support Contract, the Support Center Coordinator will guide you as how to acquire one.\u00a0\u200b<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The case is assisted immediately until it is solved.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">At the end, you will receive a report on the service provided, along with recommendations if any, and the amount of hours used will be indicated as well as the hours left, if any.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If you have any doubts, please contact us by pressing the ASK button and we will gladly clarify your doubts.\u00a0 We remain attentive to your decisions or concerns.<\/span><\/li>\n<li><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/section><section class=\"cs-section\" style=\" background-color: #eaeaea;\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-4\"><div 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